Shipping Policy

1. PROCESSING TIME

Orders are processed within 2–4 business days after payment is received and verified. Custom or made-to-order pieces require additional processing time for production, which will be detailed or communicated to you at the time of purchase. Orders are not processed, shipped, or delivered on weekends or U.S. holidays.

2. SHIPPING METHOD
 
We exclusively use United States Postal Service (USPS) for all shipments. Standard shipping options include USPS First-Class, Priority Mail, and Priority Mail Express, depending on your selection at checkout. A tracking number will be provided once your order has shipped.
 
3. SHIPPING RATES & DELIVERY ESTIMATES

 Shipping costs are calculated at checkout based on the weight of your order and delivery address. Estimated delivery times (after processing): USPS First-Class Mail: 3–5 business days USPS Priority Mail: 2–3 business days USPS Priority Mail Express: 1–2 business days Please note that delivery times are estimates and not guaranteed, as delays may occur due to USPS handling or unforeseen circumstances.

4. DOMESTIC SHIPPING (USA)

We currently ship within the United States. Customers are responsible for providing accurate shipping information at checkout. Ventura Jewelers is not responsible for packages delivered to an incorrect or incomplete address provided by the customer. 

5. INTERNATIONAL SHIPPING

At this time, we do not offer international shipping through our standard checkout.

6. ORDER TRACKING

Once your order has shipped, you will receive a confirmation message or email with your USPS tracking number. Tracking information may take up to 24 hours to update on the carrier's system.

7. LOST, STOLEN, OR DAMAGED PACKAGES

Ventura Jewelers is not responsible for lost, stolen, or delayed packages once they have been handed over to USPS. If your package is lost or damaged in transit, please contact USPS directly with your tracking number. We will assist customers to the best of our ability in resolving shipping issues but cannot guarantee replacements or refunds for USPS mishandling.

8. CONTACT US

If you have any questions or requests regarding this Shipping Policy, please contact us at:

Business Structure: Exclusive Online Store

📍 Address: 9842 Daisy Mist Ln, Houston, TX 77038, USA
📞 Phone: +1 (361) 484-0368
📧 Email: jvgoldjewelry22@gmail.com